jlpg Privacy Policy – How We Handle Your Personal Data

When you register an account on jlpg, we collect personal details such as your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. We also collect financial information including your preferred payment method, deposit and withdrawal history, and transaction records to process your requests accurately and securely. During your sessions on the platform, we automatically gather technical data such as your IP address, device type, browser version, operating system, and session timestamps to maintain platform security and improve performance. Behavioural data — including the games you play, bets you place, promotions you use, and pages you visit — is collected to personalise your experience and ensure responsible gaming monitoring is effective. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and we only collect information that is necessary for the purposes described in this policy.

The personal data we collect is used primarily to create and manage your account, verify your identity, process deposits and withdrawals, and deliver the gaming and betting services you have requested. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential and cannot be opted out of while your account remains active. Your transaction and gameplay data helps us detect suspicious activity, prevent fraud, and comply with anti-money laundering obligations that apply to online gaming operators serving Filipino players. With your consent, we may also use your email address or mobile number to send you information about promotions, bonuses, and new features available on the platform; you may withdraw this consent at any time by updating your communication preferences in your account settings. We do not sell, rent, or trade your personal information to third-party marketers, and any sharing of data with service providers is strictly limited to what is necessary for them to perform their contracted functions on our behalf.

jlpg works with a limited number of trusted third-party service providers — including payment processors, identity verification partners, and cloud infrastructure providers — who may access your data solely to perform specific services on our behalf and under strict confidentiality agreements. We may be required to disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines when compelled by law, court order, or legitimate regulatory inquiry. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, provided that the same level of data protection is maintained and you are notified in advance where required by law. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place and the transfer is necessary for the delivery of our services. All third-party partners we engage are contractually bound to handle your data responsibly and are prohibited from using it for any purpose beyond what we have authorised.

We implement industry-standard security measures including SSL/TLS encryption for all data transmitted between your device and our servers, as well as encrypted storage for sensitive personal and financial information held in our systems. Access to your personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations and regular security training. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance policies — typically a minimum of five years following account closure. If you request deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law or legitimate business necessity such as ongoing dispute resolution. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine data protection authority within the timeframes prescribed by applicable law.

Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and processed, and this Privacy Policy is our primary means of fulfilling that obligation transparently. You have the right to access a copy of the personal data we hold about you, and you may submit a request through our support channel at any time; we will respond within the period prescribed by applicable law. You also have the right to correct inaccurate or incomplete personal data, and we encourage you to keep your account information up to date through your profile settings to ensure accuracy. Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, and we will cooperate fully with any investigation that follows.

jlpg uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly across your visits. Essential cookies are strictly necessary for the operation of the platform and cannot be disabled without affecting core functionality such as account access and secure transactions. We also use analytical cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may occur — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling non-essential cookies may limit certain features or personalisation options on the platform. For a full breakdown of the cookies we use, their purpose, and their retention periods, please refer to the cookie settings section available within your account dashboard.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law, and the effective date at the top of this page will always indicate when the most recent revision was made. Continued use of the jlpg platform after any update constitutes your acknowledgement of the revised policy, so we encourage you to review this page periodically. Material changes that significantly affect your rights will be communicated to you directly via your registered email address or through a prominent notice on the platform before they take effect. If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact our Data Protection Officer through the support details provided in your account portal. For additional guidance on your rights and our platform rules, please visit our FAQ page or review our Terms and Conditions.